General Terms and Conditions

These general terms and conditions apply to all offers, orders, agreements, and purchases made through the Zynvela website.

By placing an order, you agree to these general terms and conditions.

1. Contact

For questions about these general terms and conditions, please contact us via:

Zynvela
Email: info@zynvela.com

2. Applicability

These general terms and conditions apply to every offer from Zynvela and to every agreement concluded between Zynvela and the customer.

Deviations are only valid when agreed upon in writing with Zynvela.

3. Offer and product information

We do our best to display all products, prices, colors, sizes, images, and descriptions as accurately as possible.

Minor deviations may occur, for example due to:

screen settings;
lighting conditions;
production batches;
manual measurements;
supplier updates.

Obvious errors, typos, and mistakes are not binding.

4. Formation of the agreement

The agreement is concluded when:

the customer has placed an order;
payment has been successfully completed;
Zynvela has confirmed the order.

Zynvela reserves the right to refuse or cancel an order, for example in the event of:

an obvious pricing error;
suspected fraud;
incorrect customer details;
an unavailable product;
technical problems.

If a paid order is canceled by us, the amount paid will be refunded.

5. Prices and payment

All prices are displayed in euros (€).

When an order is shipped directly from outside the European Union under DAP (Delivered At Place – Incoterms® 2020), any import VAT, customs duties, customs clearance costs, and other import-related costs are not included in the product price or shipping costs, unless explicitly stated otherwise.

Any shipping costs will be displayed during checkout.

The customer is responsible for providing correct payment and billing information.

6. Delivery

Estimated processing times and delivery times are stated in our shipping and delivery policy.

The stated delivery times are indicative and may change due to circumstances beyond our control.

The customer is responsible for providing a complete and correct delivery address.

7. Right of withdrawal and returns

The conditions and instructions for returns are described in our return policy.

The customer must submit a return request within the specified return period.

The direct return costs are for the customer's account, unless otherwise agreed or legally stipulated.

8. Complaints

Check your order as soon as possible after receipt.

Complaints about a damaged, defective, or incorrectly delivered product must be reported to us as soon as possible.

Send your complaint to:

info@zynvela.com

Please include your order number and, if relevant, clear photos or videos.

We aim to respond substantively within 5 business days.

9. Liability

Zynvela is not liable for damage resulting from:

incorrect use of a product;
failure to follow product or maintenance instructions;
incorrect information provided by the customer;
delays or events beyond our reasonable control.

Our liability is, to the extent permitted by law, limited to the amount paid for the order concerned.

This limitation does not apply if liability cannot be excluded or limited under mandatory law.

10. Force majeure

Zynvela is not responsible for delay or failure to fulfill obligations due to force majeure.

Force majeure includes, but is not limited to:

natural disasters;
war;
strikes;
epidemics or pandemics;
disruptions at carriers;
government measures;
internet or power outages;
problems with suppliers;
other circumstances beyond our reasonable control.

11. Intellectual property

All content on our website, including texts, images, logos, designs, product names, and graphic elements, is the property of Zynvela or is used with permission.

It is not permitted to copy, distribute, modify, or commercially use this content without prior written permission.

12. Personal data

We process personal data in accordance with our privacy policy and applicable privacy legislation.

13. Changes

Zynvela may amend these general terms and conditions.

The terms and conditions displayed on the website at the time of the order apply to that order.

14. Applicable law

Agreements with Zynvela are governed by Dutch law, unless mandatory consumer legislation stipulates otherwise.

Disputes are preferably resolved first through mutual consultation.

15. International delivery, import VAT, and import costs

Orders can be shipped directly to the customer from a country outside the European Union.

When an order is shipped directly from outside the European Union to the customer, delivery takes place under DAP (Delivered At Place, formerly also referred to as DDU). This means that Zynvela arranges for the order to be shipped to the delivery address provided by the customer, but the customer, as the consignee/importer, is responsible for importing the product.

Upon import or delivery, additional costs may be charged by the carrier, postal service, customs, or competent authority. These may include:

import VAT;
customs duties;
customs clearance costs;
administrative costs;
other import-related costs.

These costs are for the account of the customer as the consignee/importer and are not included in the product price or shipping costs, unless explicitly stated otherwise.

When delivery takes place under DAP, no EU VAT is charged by Zynvela on the sale. Any import VAT and other import-related costs are paid by the customer as the consignee/importer upon import.

Zynvela does not pay, advance, or guarantee import VAT, customs duties, customs clearance costs, or other import-related costs on behalf of the customer.

For orders delivered under DAP, IOSS or a similar scheme whereby import VAT is paid in advance by or on behalf of Zynvela is not used.

If the customer refuses to pay any import VAT, customs duties, customs clearance costs, or other import-related costs, this may affect the delivery of the order. Any delays, returns, or additional costs incurred as a result are for the account and risk of the customer, to the extent permitted by law.

In the event of a return, refusal, or non-delivery, any import VAT, customs duties, customs clearance costs, administrative costs, or other import-related costs paid by the customer will not be refunded by Zynvela. For any refund thereof, the customer must contact the carrier, customs, or competent authority themselves.

This article does not prejudice the customer's legal rights, including the right of withdrawal, warranty, and other mandatory consumer rights.

16. Company details

This website is operated by Skosato.

Chamber of Commerce: 42058063

Registered address:

Rijksweg Zuid 115A
6161 BH Geleen
Limburg
Netherlands

Email: info@zynvela.com

Privacy Policy

Zynvela attaches great importance to the protection of your privacy and personal data.

In this privacy policy, we explain what personal data we collect, why we use it, with whom we share it, and what rights you have.

What data do we collect?

When you visit our website, place an order, contact us, or create an account, we may collect the following data, among others:

first and last name;
delivery address;
billing address;
email address;
phone number;
order details;
payment information;
communication with our customer service;
IP address;
device data;
browser data;
cookie data;
activities on our website.

We only collect data that is necessary for our services, administration, security, and legal obligations.

What do we use your data for?

We may use your personal data to:

process orders;
process payments;
ship orders;
provide information about your order;
provide customer service;
process returns and refunds;
prevent fraud and abuse;
improve our website and services;
comply with legal and administrative obligations;
send marketing messages when you have given permission for this.

Legal bases

We process personal data based on one or more of the following legal bases:

performance of an agreement;
legal obligation;
legitimate interest;
your consent.

When processing is based on consent, you can withdraw this consent at any time.

Sharing data

We may share personal data with reliable parties that are necessary for our services, including:

Shopify and other webshop technology;
payment service providers;
delivery and logistics partners;
IT and hosting providers;
customer service and communication services;
analytics and marketing platforms;
accounting or legal service providers;
government agencies when legally required.

We do not sell your personal data to third parties.

International processing

Some service providers or logistics partners may be located outside the European Economic Area.

When personal data is processed internationally, we take appropriate measures to protect your data in accordance with applicable privacy legislation.

Retention periods

We do not store personal data longer than is necessary for the purpose for which it was collected.

Some data must be kept longer due to legal, tax, or administrative obligations.

Security

We take appropriate technical and organizational measures to protect personal data against:

loss;
misuse;
unauthorized access;
unwanted disclosure;
unauthorized modification.

However, no digital processing or data transfer can be guaranteed to be completely risk-free.

Cookies

Our website uses cookies and similar technologies.

More information about this can be found in our cookie policy.

Marketing

When you have given permission for marketing communication, we may inform you about:

new products;
offers;
discount promotions;
other relevant updates.

You can unsubscribe at any time via the unsubscribe link in our emails or by contacting us.

Your privacy rights

Depending on the applicable legislation, you have the right, among other things, to:

access your personal data;
have incorrect data corrected;
have your data deleted;
object to certain processing;
have processing restricted;
withdraw your consent;
have your data transferred;
lodge a complaint with the Dutch Data Protection Authority.

We may request additional information to verify your identity before fulfilling a request.

Minors

Our website and services are not specifically aimed at children.

We do not knowingly collect personal data from children without the consent of a parent or legal guardian when such consent is legally required.

Changes

We may amend this privacy policy from time to time.

The most recent version will always be published on our website.

Contact

For questions about your personal data or this privacy policy, please contact us via:

Zynvela
Email: info@zynvela.com

Disclaimer

The information on the Zynvela website is compiled with the greatest possible care.

Nevertheless, we cannot guarantee that all information is complete, correct, or up-to-date at all times.

Product information

We do our best to display products, colors, sizes, materials, and images as accurately as possible.

Small differences may arise due to:

screen settings;
lighting conditions;
manual measurements;
production changes;
different production batches.

Availability

All products and offers are subject to availability.

Zynvela may adjust products, prices, offers, and website content at any time.

Use of the website

The use of our website and the information on it is at your own responsibility.

Zynvela is not liable for damage resulting from:

the use of the website;
temporary unavailability of the website;
technical malfunctions;
incorrect or outdated information;
websites or services of third parties.

This exclusion applies only to the extent permitted by law.

External links

Our website may contain links to external websites.

Zynvela has no control over the content, security, or privacy policies of external websites and is not responsible for them.

Results and Expectations

Experiences with products may vary per person.

Images, reviews, and descriptions are intended to provide a general impression and do not guarantee a specific result.

Intellectual Property

All texts, images, logos, designs, and other content on this website are the property of Zynvela or are used with permission.

This content may not be copied, modified, published, or used commercially without prior written consent.

Changes

Zynvela may amend this disclaimer at any time.

The most current version will be published on our website.

Contact

For questions regarding this disclaimer, please contact us via:

Zynvela
Email: info@zynvela.com